Authentic Community Services
A cleaning business in Northern Ireland, run by Kerry.
The problem
Kerry runs a cleaning business with six part-time staff and 20 to 25 domestic clients a week, plus commercial contracts and Airbnb turnovers. Every enquiry, rota, hour and invoice went through her, and she was spending about 10 hours a week on admin.
What we built
A complete operations system, from enquiry to payment:
- Online booking with free times, deposits and a 24-hour cancellation rule
- A monthly rota filled automatically from regular clients, with preferred and backup cleaners
- Automatic clock-in and clock-out when staff arrive at and leave a property
- Straightforward timesheets approved automatically
- An invoice raised when each clean finishes, paid by card link, QR code or cash at the door
- A website with care and property pages, and area pages for each town
What it means
The admin that took Kerry 10 hours a week runs without her: clients book themselves, staff are rostered and clocked in automatically, and the bill goes out at the door.
Sarah built the online Carers Register that UTV News featured in June, and set up a system that took my cleaning jobs from the first call to getting paid. She rebuilt my website so enquiries come straight to me, and cut my website costs at the same time. She understood what I was trying to do from the first conversation and was always there when I needed a hand. I'd recommend Sarah and FixOpsFast to any small business owner who's drowning in admin.
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